THE BUSINESS BACKEND

Coaches, Experts & Agency Owners

Scale Your business with out the constant hustle and grind for new clients! with our strategy, they will flow to you!

Had enough of the sales drought? Revenue rollercoasters got you dizzy? The game has changed, and if you're still running on yesterday's playbook, you're hustling backward.

You're an expert, a leader—you really know your shit. And yet, here you are, stressed the f*ck out by longer sales cycles and a market that's clutching its wallet like it's the last lifeboat on the Titanic. We see you.

Hit the 'Learn More' button if you're ready to find out more...

Coaches, Experts & Agency Owners

Scale Your business with out the constant hustle and grind for new clients.
with our strategy, they will flow to you!

Had enough of the sales drought? Revenue rollercoasters got you dizzy? The online business game has changed, and if you're still running on yesterday's playbook, you're hustling backward. You're an expert, a leader—you really know your shit. And yet, here you are, stressed the f*ck out by longer sales cycles and a market that's clutching its wallet like it's the last lifeboat on the Titanic. We see you.

Hit the 'Learn More' button if you're ready to find out more...

Level Up the Way You Service Your Clients

CLIENT SUCCESS TOOLKIT

You're smart, driven, and great at what you do—but why is growing your business still an uphill battle? Is your message getting lost in a sea of marketing jargon? Let's keep it real: your clients have seen and heard it all. The pressure is on to not just attract, but retain. Here's the cold hard truth: in today's economy, if you're not doubling down on client success, you're risking more than just a few unsubscribes. You're risking your entire business.

Maybe you’ve noticed your sales cycles are dragging on longer. The client trust factor? Diminishing. And let's not forget the strain on your mental health as you scramble for new leads while your existing clients slip away. That’s today’s reality for coaches, experts, and agency owners who haven't caught on yet. This isn’t just a pain point; it's a business emergency.

Enter our Client Success Toolkit. It’s more than just another resource—it's your lifeline. This not just another guide; it's a whole vibe, designed to change the way you keep clients engaged and invested. Imagine an arsenal of resources that drills down into the nitty-gritty—value ladders, client journey mapping, metrics that matter, and oh-so-necessary processes.

It's a straightforward but powerful framework that’ll have your clients sticking around longer, advocating for you, and setting you on the path to genuine, sustainable growth. We're talking proven strategies and actionable plans that make your client base not just a revenue stream, but a raging river of referrals and raving fans. Level up how you scale your business with the Client Success Toolkit!

Level Up the Way You Service Your Clients

Level Up the Way You Service Your Clients

CLIENT SUCCESS TOOLKIT

You're smart, driven, and great at what you do—but why is growing your business still an uphill battle? Is your message getting lost in a sea of marketing jargon? Let's keep it real: your clients have seen and heard it all. The pressure is on to not just attract, but retain. Here's the cold hard truth: in today's economy, if you're not doubling down on client success, you're risking more than just a few unsubscribes. You're risking your entire business.

Maybe you’ve noticed your sales cycles are dragging on longer. The client trust factor? Diminishing. And let's not forget the strain on your mental health as you scramble for new leads while your existing clients slip away. That’s today’s reality for coaches, experts, and agency owners who haven't caught on yet. This isn’t just a pain point; it's a business emergency.

Enter our Client Success Toolkit. It’s more than just another resource—it's your lifeline. This not just another guide; it's a whole vibe, designed to change the way you keep clients engaged and invested. Imagine an arsenal of resources that drills down into the nitty-gritty—value ladders, client journey mapping, metrics that matter, and oh-so-necessary processes.

It's a straightforward but powerful framework that’ll have your clients sticking around longer, advocating for you, and setting you on the path to genuine, sustainable growth. We're talking proven strategies and actionable plans that make your client base not just a revenue stream, but a raging river of referrals and raving fans. Level up how you scale your business with the Client Success Toolkit!

Who We Are

Meet Tiffany & Danielle

Who We Are

Meet Tiffany & Danielle

Meet Tiffany and Danielle, the dynamic duo behind The Business Backend™. Tiffany's got that corporate swagger with a dash of entrepreneurial hustle. After 15 years with Fortune 100 companies she brings that expertise to consulting and since 2015 has been leveraging knowledge of how to turn a whiteboard full of ideas into a business dripping with dollar signs. She's the strategist you wish you'd met years ago. She calls herself a 'Corporate America Refugee,' but we just call her brilliant.

Then there's Danielle. With almost 10 years in the coaching game, she's the money mindset and marketing whisperer, disrupting industry norms and trends and breaking them down into the simplest ways to scale online business and turn a profit. For nearly a decade, she's been the driving force that takes 4 and 5-figure — and makes them look like a sleek sports car: fast, efficient, and oh-so-desirable. She’s spent nearly a decade transforming businesses from "hustle and grind" to "work smarter, not harder." Let’s keep it 100: when Danielle’s in your corner, even your backend looks sexy.

So, you're still wondering what magic happens when Tiffany's strategic magic collides with Danielle's marketing genius? Listen, working with The Business Backend™ is like discovering that elusive designer fit that snatches your waist and boosts your confidence. It's a vibe, alright?

When you roll with us, you're not just getting a service, you're getting the full experience. That's who we are—your coaches, your strategists, and your biggest cheerleaders. We're not in the business of one-size-fits-all; we're in the business of making you the one everyone's talking about. This isn't just about getting your business noticed. Nah, we're about getting you paid, talked about, and top-of-mind in your industry. So, go ahead, book a call with us and let's do this!

Why You Need Us

Define Success. Client Results at Scale. Increase Referrals. Improve Retention. Skyrocket Revenue.

First, I have to say WE GET IT! Things in entrepreneurial game have changed. We thought we seen change during the pandemic, but that has nothing on the shenanigans going on in these 2023 online streets. The strategies that had your business booming a year ago are now as stale as last week’s bread.

Long gone are the days when flashy jargon and big promises could woo new clients. Y'all, your audience has leveled up; they’re not falling for the same ol' same ol'. Add to that a shaky economy, and you’ve got longer sales cycles and tighter budgets—both yours and your clients’.

But here's the kicker: Even in this climate, your business doesn't just have to survive; it can thrive. How? Focus on the clients you've got, making sure they’re so stoked about your service they can't help but shout it from the rooftops. When your clients become your raving fans, your need for aggressive lead gen calms down. We’re talking real-deal referrals and repeat business that keep your bottom line healthy—even if the economy isn’t.

Now, some of you might be thinking, "Client success?? Damn that, my business is doing just fine." ... Hold up, though

Did you know that it costs 5x more to acquire a new client than to retain an existing one?

For every entrepreneur who thinks client success is a "nice-to-have," get this:

A 5% increase in customer retention can boost profits by up to 95%.

So, when you're juggling between client acquisition and retention, the latter gives you more bang for your buck.

But let’s keep it all the way real; it's not just about client retention. We live in a time where your audience is pickier than ever. That's why you need an impactful offer ladder that meets them where they’re at and takes them where they want to go. In this new normal, you’ve got to offer more than a one-size-fits-all solution; you need a whole wardrobe tailored to fit each unique client.

At The Business Backend™, we're not just talking the talk. We're walking the walk, helping you lay down a killer client success strategy that makes your business irresistible. So why settle for status quo when you can have a business that's not just weathering the storm, but dancing in the rain?

Why You Need Us

Define Success. Client Results at Scale. Increase Referrals. Improve Retention. Skyrocket Revenue.

First, I have to say WE GET IT! Things in entrepreneurial game have changed. We thought we say change during eht pandemic, but that has nothing on the shenanigans going on in these 2023 online streets. The strategies that had your business booming a year ago are now as stale as last week’s bread.

Long gone are the days when flashy jargon and big promises could woo new clients. Y'all, your audience has leveled up; they’re not falling for the same ol' same ol'. Add to that a shaky economy, and you’ve got longer sales cycles and tighter budgets—both yours and your clients’.

But here's the kicker: Even in this climate, your business doesn't just have to survive; it can thrive. How? Focus on the clients you've got, making sure they’re so stoked about your service they can't help but shout it from the rooftops. When your clients become your raving fans, your need for aggressive lead gen calms down. We’re talking real-deal referrals and repeat business that keep your bottom line healthy—even if the economy isn’t.

Now, some of you might be thinking, "Client success?? Damn that, my business is doing just fine." ... Hold up, though.

Did you know that it costs 5x more to acquire a new client than to retain an existing one? For every entrepreneur who thinks client success is a "nice-to-have," get this: A 5% increase in customer retention can boost profits by up to 95%.

Ways to Work With Us

At The Business Backend™, where we're calling out all the BS. No more stale, rinse-and-repeat strategies that might have worked in a boom but will sink you in this economy. We're not just talking about freshening up your marketing game; we're putting the focus where it really counts—client success, retention, and those golden referrals. Because when your clients aren't just satisfied but ecstatic, they become your most potent sales force.

Let's keep it a hundred—your old methods aren't cutting it. Audiences are too savvy, too jaded, and they've heard all the pitches before. They're not drinking the Kool-Aid anymore. So ... we're flipping the script.

It's not about just racking up numbers; it's about delivering transformative experiences that keep 'em coming back and singing your praises to everyone they know.

So, are you in, or are you out?

At The Business Backend™, where we're calling out all the BS. No more stale, rinse-and-repeat strategies that might have worked in a boom but will sink you in this economy. We're not just talking about freshening up your marketing game;

we're putting the focus where it really counts—client success, retention, and those golden referrals.

Because when your clients aren't just satisfied but ecstatic, they become your most potent sales force.

Let's keep it a hundred—your old methods aren't cutting it. Audiences are too savvy, too jaded, and they've heard all the pitches before. They're not drinking the Kool-Aid anymore. So ... we're flipping the script.

It's not about just racking up numbers; it's about delivering transformative experiences that keep 'em coming back and singing your praises to everyone they know. So, are you in, or are you out?

Strategic Client Success Planning

At the heart of our Strategic Client Success Planning is an intentional approach to doing everything you can empower. your clients with the processes, strategies, and support they need to win; AND to hold yourself accountable for monitoring progress and identifying opportunities to innovate and improve your services.

We delve into the nitty-gritty of your entire client lifecycle, right from their first interaction to scaling up with high-ticket offers. The emphasis is on crafting a fail-proof client success strategy that ensures meaningful transformations, time after time.

It's not just about meeting benchmarks; it's about blowing them out of the water so your clients become your biggest advocates. Work with us to turn your clients into brand advocates and watch your business thrive.

Operational Mastery & Automation

Are you tired of feeling like you're constantly putting out fires in your business? With our Operational Mastery & Automation service, we'll do a thorough audit of your backend. We identify the chinks in your armor and streamline your processes with smart automations and AI-powered tools.

From automation sequences that nurture your clients, to performance metrics that give you the insights you need, we make sure your backend is as compelling as your frontend.

It's not just about efficiency; it's about crafting operations that facilitate exceptional client results. With our expertise, you'll save time, reduce errors, and elevate your brand experience.

Execution Consulting

It's like having your own advisory board, but with way more swag. Picture this: you've just finished your VIP intensive with us, got a game plan full of fire, and now it's go-time. Except, you want an expert eye on things as you roll out those next-level strategies. Enter our Execution Consulting Services.

We don't just drop a strategy in your lap and bounce. Nah, we stick around to make sure it's implemented right, offering real-time insights and adjustments. We become your business's guiding star, ensuring that everything from your ops to your client relationships are on point.

It's personalized oversight that allows you to execute with confidence and precision. Your stress over operations and client success ends, and your freedom to innovate and scale begins. Say "hey girl hey" to a smoother, more profitable business that you’re proud to lead.

Imagine If...

Your business is no longer that jigsaw puzzle you're constantly trying to solve. Nah, now it’s a masterpiece, humming with energy and efficiency. Imagine your team vibing so well, every member is flawlessly executing their role. Feel that? That’s your business running smoother than your favorite Spotify playlist—no skips, just back-to-back hits...

Clients? Imagine having clients out in these social media streets, spreading the good word about you like they're sharing the latest must-listen podcast. They're more than customers; they're your community, your fans, your biggest cheerleaders that are sliding into their friends’ DMs just to shout your name.

Now ... think bigger. Your revenue isn’t just growing; it’s skyrocketing. Your brand isn’t just recognizable; it’s a movement. And you? You're not just a business owner; you're a change-maker. You’re not just making an impact; you’re creating a legacy that echoes. This can be your reality!

This isn't just another 'service'; this is a total game-changer. It’s that feeling of 'why didn’t I do this sooner?' sweeping over you. Your team is thriving, your clients are raving, and let's not forget—your revenue is climbing. So what are we waiting for? Let's turn that vision into your everyday reality.

What people are saying...

⭐⭐⭐⭐⭐

"Before The Business Backend, I was drowning in to-do lists and losing clients. Now, my business runs like a well-oiled machine. Their client success mapping is a game-changer! They've helped me streamline my processes and setup automations that help me and my team get sh*t done is much less time. I don't even work on Friday's anymore, finally!"

- Taylor M.

⭐⭐⭐⭐⭐

"Tiffany is seriously the real deal. Having her reviewing my ops and helping me figure out what I needed to improve was awesome, but then she was also able to help me implement what she suggested. It would've taken me forever to find and hire someone who could pull it off like she did. My client referrals and client retention is higher than I've ever had!

-Sarah D.

⭐⭐⭐⭐⭐

"Danielle Murrell is a true powerhouse when it comes to helping entrepreneurs succeed. Her guidance on packaging, pricing, and promoting my offers transformed my business. Danielle's helped us get our backend systems like email marketing and funnels finally converting like they're supposed to, and revenue has easily doubled.

- Monica S.

Tools & Resources

Coaching to success!

Have Questions?? We Got Answers...

Have Questions??

We Got Answers...

What does 'client success' mean anyway?

When most people hear "client success," they think it's just about keeping the customer happy. But let's be real: in today's marketplace, that barely scratches the surface. With longer sales cycles and tighter purse strings, client success is the ultimate game-changer. It's the linchpin in a strategy that's designed to not just satisfy but to absolutely delight your clients—so much so that they become your most persuasive advocates.

Client success is about recognizing that the relationship with your client doesn't end when the ink dries on the contract or they click 'buy now.' Nah, that's just the beginning. It's about maximizing the value your clients receive from your product or service, creating lasting partnerships that are mutually beneficial. You're no longer just a vendor; you're a trusted advisor, someone they rely on for solutions that get results. And let's not forget, when your clients see tangible success, they stick around longer, which is crucial in this economy.

Let me put it to you straight: if you're not leaning into client success, you're leaving money on the table. Your clients are savvier than ever, and the old playbooks? They aren't cutting it. Client success is not a 'nice to have' anymore; it's a 'must-have' for scaling your revenue, especially through the power of referrals and retention. That's what client success means; it's the lifeblood of a modern, resilient, and thriving business.

I've worked with consultants before and didn't get much value. How are you different?

Hey, we get it. You want value for your investment, and that's exactly what we aim to give. As passionate as we are about helping entrepreneurs like you make their programs and services as successful as possible, we are equally dedicated to the success of our clients. Our holistic approach is tailored to your unique needs, whether it's boosting client success or optimizing operations. We're not just handing you a generic plan; we're co-creating strategies that align with your brand’s mission and values.

What's the difference between the Client Success Planning service and the Operations & Automations services?

The Client Success services are like a blueprint for your client's entire experience with your brand. It's the roadmap that guides them from the moment they discover who you are to the ultimate goal—achieving the results they signed up for. We work on creating a value ladder, structuring the client's journey, your ascension plan, and building strategies to maximize client outcomes and extending lifetime value.

The Operations & Automations services, on the other hand, is basically like the engine room of your business. It ensures that the internal gears of your enterprise run like a well-oiled machine. This package covers your backend processes, the systems and automations that streamline your work, and the metrics to gauge performance.

While the Client Success services assure the client’s satisfaction and results, the Ops Package ensures that you can deliver those results efficiently and effectively. It's the behind-the-scenes magic that makes the front stage shine. Think of Client Success as the heart of your business, and Operations & Automations as the brains. One ensures emotional connection and transformative results, and the other guarantees functional efficiency and scalability.

How quickly can I expect to see results with The Business Backend?

We're all about that quick win to get the ball rolling. Clients often report seeing improvements in efficiency and client satisfaction within the first 30-45 days. However, full transformation and scalability can take a few months, depending on your current systems and processes. We don't just put a Band-Aid on your issues; we aim for lasting change.

What's the ROI I can expect?

That's the million-dollar question, right? While the ROI can vary depending on several factors, the goal is always to get you a high return. Our clients typically experience increases in efficiency, client satisfaction, and profitability through increased client referrals and client retention. You're not just investing in a service; you're investing in the opportunity to be intentional about the success of your programs and services, and providing a client experience that brings in more money and happier clients.

What if my business is different? Can your strategies work for me?

Each business is as unique as a fingerprint, but core principles of operations and client success are universal. Our strategies are designed to be tailored to the nuances of your business. Plus, our initial assessments give us the insights needed to make sure our strategies are aligned with what makes your business tick.

Are your packages customizable to my unique business needs?

While our step-by-step process remains consistent to ensure reliability and proven outcomes, the results are anything but one-size-fits-all. The process sets the stage, but the outcomes and implementation are uniquely tailored to your business model, expertise, and client needs. It's like having a master recipe but allowing for individual flavor profiles to shine through.

© 2023 The Business Backend™ - All Rights Reserved.

This site is not a part of the YouTube, Google or Facebook website; Google Inc or Meta Platforms Inc. Additionally, This site is NOT endorsed by YouTube, Google or Facebook in any way. FACEBOOK is a trademark of META PLATFORMS, Inc. YOUTUBE is a trademark of GOOGLE Inc.

By opting in to this free resource, you consent for The Business Backend™ and its authorized parent companies to contact you at the email address and/or telephone number provided for marketing purposes, with the use of technology that may include automatic dialing or prerecorded technology. Msg & Data Rates May Apply. Text back STOP at any time to opt-out. Consent is not required to make a purchase.

DISCLAIMER: If any sales figures or revenue results are discussed in this resource, please note that they are our personal results and, in some cases, the sales figures and results of previous or existing clients. Please understand these results are not typical. We’re NOT implying you’ll duplicate them (or do anything for that matter). The average person who consumes “how to” information or resources gets little to no results. We’re using these references for example purposes only. Your results will vary and depend on many factors including but not limited to your background, experience, and work ethic. All business entails risk as well as massive and consistent effort and action. If you’re not willing to accept that, please DO NOT INTERACT AT ALL WITH THE BUSINESS BACKEND™.